Frequently Asked Question

Go directly to the sign-in page to sign in to your The McSwain Group account, or follow the steps below.

Note: If you're having issues signing in to your account, troubleshoot common problems.

1. Go to the The McSwain Group home page.
2. In the top right-hand corner, select Sign In.
   
   • If you're already signed in, you'll see your Username instead of Sign In. Select your Username, then select My Products to go to your The McSwain Group account.
3. Under Registered Users, select Sign in.
   
4. Enter your Username or Customer #. You can also sign in with your Amazon, Facebook or Google account.
   
   • Depending on when you created your account, your username might be your email. If you can’t sign in after trying your username, customer # and email, try retrieving your username.
5. Enter your Password, then select Sign In.
6. If you set up 2SV, you'll be prompted to enter an authentication code or use your security key to complete the sign-in process.

Once you're successfully signed in, you'll see your My Products page.

Related step

• Now that you're signed in, you can open your product.

More info

• Sign in to my Microsoft 365 account
• I forgot my username
• Reset my The McSwain Group password
• Troubleshoot: Identity verification methods