Frequently Asked Question

If you need to help someone manage their products in a The McSwain Group account, you can request delegate access from the account owner. Delegate access allows you to open and use products in the account without needing the account password.

1. Go to your The McSwain Group Delegate Access page. You might be prompted to sign in.
2. In the Accounts I can access section, select + Request Access.
3. Enter the Name and Email for the person from whom you're requesting account access.
4. Select one of the access levels. If you're not sure what this means, read our explanation of access levels.
5. Select Request. We'll email the owner your request. Once the request is accepted, we'll email you a final confirmation.

Related step

• Once you're given access, you can sign in to the owner's account.

More info

• Which products support delegate access?
• Delegate access is not reciprocal - that is, if an account owner invites you to access that account, that owner does not also receive delegate access to your The McSwain Group account unless you invite that owner.
• Pending invitations will expire if not accepted within 48-72 hours.